it is essential for our Group to maintain your trust and that is why we are committed to providing quality services every day. However, we know that inconveniences can sometimes occur.
We therefore want to remind you that our branches are at your disposal to provide clarifications and to agree on the solution to your problems.
In this section dedicated to disputes we suggest all the ways you can go: from the complaint in the bank, which always represents your first level of protection, to the out-of-court resolution systems of disputes such as the Financial Banking Arbitrator, the Referee for Disputes Financial and the Financial Banking Conciliator.
The Banca Carige Group has, since its creation, in fact signed up to the Interbank Agreement in force since 1993 for the establishment of the complaints office and subsequently to the Association of Financial Banking Conciliators, the Financial Banking Arbitrator and the Arbitrator for financial disputes. Pursuant to the law in force, a claim is defined as "any act by which a clearly identifiable customer disputes in writing (for example, letter, fax, e-mail) to the intermediary a behavior or an omission"